Lead IT Technician
ICT


Lead IT Technician
Start date: September 2020
Hours: Full time, all year round
Contract: Permanent

As part of a planned expansion of the shared ICT service across our Greater Manchester academies, we are looking to recruit to our current team, a Lead IT technician, who would be primarily based at Harrop Fold School, but working as part of a regional ICT delivery service to 10 academies. The role of Lead IT Technician will involve working as part of a team to provide IT support and contribute to the effective operation, maintenance and repair of all computers and computer related resources throughout the school.

We are looking for a highly adaptive, knowledgeable, technical problem-solver ideally with experience of managing a helpdesk environment with a focus of delivery of an outstanding customer service. The post holder will need to demonstrate a strong knowledge of server management, network device configuration as well as experience of supporting users within a Microsoft Windows environment. Knowledge, experience and the ability to trouble-shoot and resolve a spectrum of first/second line issues ranging from hardware through to software is required. The role includes the line management of staff ensuring they are performing and delivering an effective service to support teaching and learning. The post holder will also work to ensure the service resolves issues within the SLA’s agreed upon with the school.

Harrop Fold School currently run the RM CC4 Network Management toolset. While experience on CC4 is a desirable, it is not essential due to planned infrastructure upgrades which present an exciting opportunity to be part of the design and build of the school’s key IT systems. The school are very forward thinking and are working towards a ‘blended learning’ environment of education within the classroom and remotely using the Microsoft 365 platform, notably Teams, SharePoint and OneDrive so experience in this technology is seen as essential.

The position is full time (37.5 hours per week), all year round. Although the role has predominantly fixed working hours, it may involve, where the business requires, both evening and weekend work. The role holder will therefore need to demonstrate a degree of flexibility and willingness to work unsociable hours if called upon. It is expected that the post holder will adapt their working hours around the business needs of the academy and IT service. The post comes with 25 days holiday entitlement in addition to Bank Holidays and the successful candidate will be enrolled automatically into the Local Government Pension Scheme (LGPS) run by Greater Manchester Pension Fund (GMPF).

Employees of United Learning are offered employee benefits through its reward scheme, United Rewards. United Learning works with Perkbox to offer its employees over 250 exclusive benefits, all through their easy-to-access App. Featuring a huge range of perks, from discounted cinema tickets and holidays, to money off meals out at restaurants nationwide, plus savings on food, technology and clothes shopping. They also offer salary sacrifice schemes such as Childcare Vouchers and Cycle to Work which offer tax and NI savings on new bikes and nursery care. For more information, once your employment has started, please visit www.unitedrewards.org.uk

To apply, please complete the online application form by following this link: https://unitedlearning.current-vacancies.com/Jobs/Advert/1953509?cid=1567

For more information about the role, please contact Mark Davies mark.davies@unitedlearning.org.uk -
Greater Manchester IT Service Manager

Closing date: Friday 17th July 2020
Interviews: Week commencing 20th July 2020 (TBC)

The school is fully committed to the safeguarding of children and all staff will be subject to an enhanced DBS disclosure and full child protection/safeguarding training. United Learning is an equal opportunities employer.

Job Description.pdf
Person Specification.pdf
Location
United Learning Trust
Vacancy Description
 

Lead IT Technician
Start date: September 2020
Hours: Full time, all year round
Contract: Permanent

As part of a planned expansion of the shared ICT service across our Greater Manchester academies, we are looking to recruit to our current team, a Lead IT technician, who would be primarily based at Harrop Fold School, but working as part of a regional ICT delivery service to 10 academies. The role of Lead IT Technician will involve working as part of a team to provide IT support and contribute to the effective operation, maintenance and repair of all computers and computer related resources throughout the school.

We are looking for a highly adaptive, knowledgeable, technical problem-solver ideally with experience of managing a helpdesk environment with a focus of delivery of an outstanding customer service. The post holder will need to demonstrate a strong knowledge of server management, network device configuration as well as experience of supporting users within a Microsoft Windows environment. Knowledge, experience and the ability to trouble-shoot and resolve a spectrum of first/second line issues ranging from hardware through to software is required. The role includes the line management of staff ensuring they are performing and delivering an effective service to support teaching and learning. The post holder will also work to ensure the service resolves issues within the SLA’s agreed upon with the school.

Harrop Fold School currently run the RM CC4 Network Management toolset. While experience on CC4 is a desirable, it is not essential due to planned infrastructure upgrades which present an exciting opportunity to be part of the design and build of the school’s key IT systems. The school are very forward thinking and are working towards a ‘blended learning’ environment of education within the classroom and remotely using the Microsoft 365 platform, notably Teams, SharePoint and OneDrive so experience in this technology is seen as essential.

The position is full time (37.5 hours per week), all year round. Although the role has predominantly fixed working hours, it may involve, where the business requires, both evening and weekend work. The role holder will therefore need to demonstrate a degree of flexibility and willingness to work unsociable hours if called upon. It is expected that the post holder will adapt their working hours around the business needs of the academy and IT service. The post comes with 25 days holiday entitlement in addition to Bank Holidays and the successful candidate will be enrolled automatically into the Local Government Pension Scheme (LGPS) run by Greater Manchester Pension Fund (GMPF).

Employees of United Learning are offered employee benefits through its reward scheme, United Rewards. United Learning works with Perkbox to offer its employees over 250 exclusive benefits, all through their easy-to-access App. Featuring a huge range of perks, from discounted cinema tickets and holidays, to money off meals out at restaurants nationwide, plus savings on food, technology and clothes shopping. They also offer salary sacrifice schemes such as Childcare Vouchers and Cycle to Work which offer tax and NI savings on new bikes and nursery care. For more information, once your employment has started, please visit www.unitedrewards.org.uk

To apply, please complete the online application form by following this link: https://unitedlearning.current-vacancies.com/Jobs/Advert/1953509?cid=1567

For more information about the role, please contact Mark Davies mark.davies@unitedlearning.org.uk -
Greater Manchester IT Service Manager

Closing date: Friday 17th July 2020
Interviews: Week commencing 20th July 2020 (TBC)

The school is fully committed to the safeguarding of children and all staff will be subject to an enhanced DBS disclosure and full child protection/safeguarding training. United Learning is an equal opportunities employer.

Job Description.pdf
Person Specification.pdf