Customer Service Advisor
Administration

Customer Service Advisor
Grade: 2B - £9,108 - £9,859

Hours: 16 hours per week
Contract Type: Fixed term until 31st March 2024
Closing Date: 23rd January 2022 at 23:59pm

 

About us
Salford has changed and is continuing to change: at the heart of our approach are ambitious plans to transform Salford into a modern global city where we can all make a real difference to the lives of Salford people. As a people centred and values’ based organisation Salford really is a great place to work. With a positive permission culture and can do approach, we embrace innovation and encourage performance. 
 
We currently have a vacancy within our team to enable us to continue to build on our success and also bring new experience, knowledge and ideas into the team.
 
About you
Your style and approach will reflect our values: you will be passionate about what you do always striving to improve things; valuing and respecting others’ contribution, you will work together to deliver a better service; you will take pride in always getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference. 
 
You will have excellent communication skills and will be able to manage customer expectations, providing excellent customer service. You will be able to work under pressure in a busy service, managing multiple demands and prioritising your workload to ensure that you meet deadlines.
 
About the role
You will be the first point of contact for customers and partners contacting the Housing Options Service.  This will include running a busy reception desk, responding to e–mails and responding to customer queries over the phone.  You will provide administrative support to the Housing Options Advisors and Principal Officers. 
 
Role Profile 

Why Work for Team Salford.pdf

 

The Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to a fully enhanced DBS check.

 

Where you have lived or worked abroad for 12 months or more, continuously or in total over the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

 

Safe working
We are a Covid-safe organisation and you will have an individual risk assessment when you join the organisation to ensure we effectively support your health and wellbeing throughout your employment.

 

About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things through our Salford 100 employee group and our employee led redesign approach. Your work-life balance and wellbeing are important to us so you will have access to a range of benefits including flexible working, green travel scheme, pension scheme, salary sacrifice schemes, a range of health and wellbeing options to suit your needs.

Continuous service commitment
New employees can now keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others.

Diversity and inclusion
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer and a Stonewall Diversity Champion. We understand how hard it can be to combine caring for a loved one with work so we aim to provide support and flexibility to balance family and caring responsibilities with work https://greater.jobs/content/9189/diversity-and-inclusion

Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr .

 

 


Location
Salford Civic Centre
Vacancy Description
 

Customer Service Advisor
Grade: 2B - £9,108 - £9,859

Hours: 16 hours per week
Contract Type: Fixed term until 31st March 2024
Closing Date: 23rd January 2022 at 23:59pm

 

About us
Salford has changed and is continuing to change: at the heart of our approach are ambitious plans to transform Salford into a modern global city where we can all make a real difference to the lives of Salford people. As a people centred and values’ based organisation Salford really is a great place to work. With a positive permission culture and can do approach, we embrace innovation and encourage performance. 
 
We currently have a vacancy within our team to enable us to continue to build on our success and also bring new experience, knowledge and ideas into the team.
 
About you
Your style and approach will reflect our values: you will be passionate about what you do always striving to improve things; valuing and respecting others’ contribution, you will work together to deliver a better service; you will take pride in always getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference. 
 
You will have excellent communication skills and will be able to manage customer expectations, providing excellent customer service. You will be able to work under pressure in a busy service, managing multiple demands and prioritising your workload to ensure that you meet deadlines.
 
About the role
You will be the first point of contact for customers and partners contacting the Housing Options Service.  This will include running a busy reception desk, responding to e–mails and responding to customer queries over the phone.  You will provide administrative support to the Housing Options Advisors and Principal Officers. 
 
Role Profile 

Why Work for Team Salford.pdf

 

The Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to a fully enhanced DBS check.

 

Where you have lived or worked abroad for 12 months or more, continuously or in total over the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

 

Safe working
We are a Covid-safe organisation and you will have an individual risk assessment when you join the organisation to ensure we effectively support your health and wellbeing throughout your employment.

 

About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things through our Salford 100 employee group and our employee led redesign approach. Your work-life balance and wellbeing are important to us so you will have access to a range of benefits including flexible working, green travel scheme, pension scheme, salary sacrifice schemes, a range of health and wellbeing options to suit your needs.

Continuous service commitment
New employees can now keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others.

Diversity and inclusion
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer and a Stonewall Diversity Champion. We understand how hard it can be to combine caring for a loved one with work so we aim to provide support and flexibility to balance family and caring responsibilities with work https://greater.jobs/content/9189/diversity-and-inclusion

Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr .